Refund and Cancellation Policy
Effective Date: 25/11/2024
At We for You, we aim to provide high-quality support services and products. This policy outlines our terms regarding refunds and cancellations for consultations, courses, events, and shop purchases.
If you have questions, please contact us:
• Email: [email protected]
• Phone: + 447459534293
1. General Policy
• Refunds are only provided in accordance with the terms outlined below.
• Returns are not accepted for any shop purchases.
2. Refund Policy for Support Services
a) Individual or Couple Consultations
• Cooling-Off Period:
You are entitled to a full refund if the request is made within 14 days of purchase and the session has not commenced.
• After the Cooling-Off Period:
Refunds are not available for cancellations made less than 24 hours before the session.
b) Courses, Webinars, and Events
• Cooling-Off Period:
A full refund will be provided if the cancellation request is made within 14 days of purchase and the course/event has not started.
• After the Cooling-Off Period:
• No refunds will be provided for missed or partially attended sessions/events.
• If We for You cancels the course or event, you will receive a full refund or a rescheduling option.
3. Cancellation Policy
a) Support Sessions
• You may cancel or reschedule a session by contacting us at least 24 hours in advance.
• Cancellations made within 24 hours of the session are not eligible for a refund.
b) Courses, Webinars, and Events
• Cancellations made 7 or more days before the start date are eligible for a full refund.
• Cancellations made less than 7 days before the start date are not eligible for a refund but may be eligible for credit towards future services.
4. Shop Purchases
• All purchases from our shop are final.
• Returns or exchanges are not permitted under any circumstances.
5. Exceptions
Refunds will not be issued under the following conditions:
• For missed or partially attended sessions, courses, or events.
• For digital materials that have been accessed or downloaded.
6. How to Request a Refund or Cancellation
To request a refund or cancellation, please contact us via:
• Email: [email protected]
• Phone: + 447459534293
Please provide:
• Booking reference or proof of purchase.
• Details of the service or product.
• Reason for the request.
7. Processing Time
Approved refunds will be processed within 7-10 business days via the original payment method.
8. Amendments to This Policy
We reserve the right to amend this policy at any time. Updates will be posted on our website with the revised effective date.
