Privacy Policy
Effective Date: 25/11/2024
We for You values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services or website.
By using our services, you consent to the terms of this Privacy Policy.
1. Who We Are
We for You is a non-profit organisation providing mental health support, consultations, courses, events, and operating a charity shop. We prioritize confidentiality and responsible data use.
If you have questions about this Privacy Policy, please contact us:
• Email: info@weforyou.org.uk
• Phone: + 447459534293
2. Information We Collect
We collect and process the following types of personal data:
a) Information You Provide
• Personal Details: Name, email address, phone number, and address.
• Payment Details: Information necessary to process payments.
• Session Information: Information shared voluntarily during consultations or support sessions.
b) Automatically Collected Information
• Website Data: IP address, browser type, operating system, and activity on our website (via cookies).
c) Sensitive Information
• Mental Health Details: Any sensitive data shared voluntarily during sessions is handled with strict confidentiality.
3. How We Use Your Information
We use your personal data for the following purposes:
• Service Delivery: To manage bookings and provide consultations, courses, or events.
• Payment Processing: To securely process payments for bookings or purchases.
• Communication: To notify you about updates, respond to inquiries, or provide information about services.
• Analytics and Improvement: To improve the quality and delivery of our services.
• Legal Compliance: To comply with applicable laws and regulations.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Consent: For data provided voluntarily (e.g., session details or newsletter sign-ups).
• Contractual Obligation: To fulfill bookings and provide requested services.
• Legal Obligation: To meet regulatory or legal requirements.
• Legitimate Interest: To enhance user experience and improve services.
5. How We Protect Your Information
We use technical and organisational measures to protect your personal data, including:
• Encryption of sensitive data.
• Secure storage on restricted-access servers.
• Regular audits of data protection practices.
6. Confidentiality in Support Sessions
We maintain strict confidentiality for all personal information shared during support sessions.
Exceptions to Confidentiality:
• When required by law (e.g., safeguarding obligations).
• When there is a risk of harm to yourself or others.
7. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share data with:
• Service Providers: Trusted vendors assisting with payment processing, IT support, or email communication.
• Legal Authorities: When required to comply with legal obligations.
8. Data Retention
We retain personal data only as long as necessary for its intended purpose or as required by law.
• Booking and Payment Records: Retained for up to 6 years for legal and financial compliance.
• Session Notes: Retained for a shorter duration unless required for safeguarding or legal purposes.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
• Access: Request access to your data.
• Correction: Request correction of inaccurate data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Restriction: Restrict processing of your data in certain circumstances.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes.
To exercise your rights, contact us at support@weforyou.org.uk or
info@weforyou.org.uk
10. Cookies and Website Data
Our website uses cookies to enhance user experience:
• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: Used to analyze user activity and improve services.
You can manage or disable cookies through your browser settings.
11. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.
13. Governing Law
This Privacy Policy is governed by the laws of England and Wales and complies with GDPR and UK data protection laws.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
• Email: info@weforyou.org.uk
• Phone: + 447459534293
Mental Health Support
We For You World Ltd is a private company limited by guarantee, registered in England and Wales (No. 16178497).
A Community Interest Company (CIC) dedicated to educational support, health promotion, and social work.
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